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Site Policies: Verizon FiOS TV For Business Terms of Service

TERMS OF SERVICE FOR
VERIZON FIOS TV FOR BUSINESS

THESE TERMS AND CONDITIONS STATE IMPORTANT REQUIREMENTS ABOUT YOUR RIGHTS AND OBLIGATIONS, AND VERIZON'S IN CONNECTION WITH YOUR USE OF VERIZON FiOS TV.

PLEASE READ THEM CAREFULLY

  1. Terms of Service.   These Terms of Service (the "Agreement") is entered into between the Customer ("you," "your," "Company") and the Verizon affiliates ("Verizon," "us" or "we") set forth in Exhibit A that are providing Verizon FiOS TV to you. This Agreement sets forth the terms and conditions under which you agree to use Verizon FiOS TV (the "Service," including Equipment and Programming) and we agree to provide the Service to you.

    Acceptance.  Your acceptance of this Agreement indicates your agreement to comply with our Terms of Service (including the Minimum Term and applicable early termination fee commitments outlined herein), and related policies regarding your use of the Service. You agree with and are deemed to have accepted these terms and conditions upon the earliest of: (a) submission of your order; (b) the completion of the installation of the Service; (c) your use of the Service; or (d) your signature on the Terms of Service Acknowledgement and Acceptance Form. Upon acceptance, the terms and conditions in this Agreement are legally binding on you and any other users of FiOS TV within your Service Location(s). This Agreement includes the terms and conditions set forth below, plus our Privacy Policy, and the other policies and materials specifically referred to, all of which are incorporated herein by reference.
  2. Definitions. The term "Service" means Verizon's FiOS TV for Business, including, without limitation, all Programming, Equipment, media or program guides, software, technical support, and other features, products and services provided as part of and included with our television service. The term "Equipment" shall include, without limitation, the Set Top Box, along with any software contained in or downloaded to the Set Top Box as part of the Service, as well as any remote controls or other devices or components provided by Verizon to you for use with the Service. The term "Service Location(s)" refers to the physical location(s) at which the Service has been installed. "Programming" means content provided by Verizon or its third party licensors, providers or suppliers or accessible as part of and included with the Service, including, without limitation, images, photographs, animations, video programming, information services, audio, music and text, irrespective of the manner or format in which it is delivered. Bundled Service(s)" means a combination or "bundle" of Services with one or more other eligible Verizon services, including but not limited to Verizon FiOS Internet for Business and Verizon Freedom service.
  3. Service Changes. Subject to applicable law, we reserve the right to change, rearrange, add, delete or otherwise modify the Service at any time, with or without prior notice to you, including changing, rearranging or otherwise modifying the Programming, the Equipment, and any other features, products and services that we offer to you as part of the Service.
  4. Term. This Agreement shall be effective upon your acceptance of this Agreement, as provided above, and shall continue either on a month-to-month basis or for the term specified for the Service or Bundled Service plan you select (the "Initial Term"). The Initial Term begins when you accept this Agreement and ends when you or we terminate this Agreement as permitted herein. If you subscribe to a plan with a minimum term commitment (the "Minimum Term") you agree to maintain your Service or Bundled Service for the duration of the Minimum Term. Your Minimum Term begins on the date of a) Service installation, or b) you change your existing Service plan to a plan with a Minimum Term. You will begin receiving any discount associated with a Bundled Service plan once all Bundled Services have been provisioned. At the end of any Minimum Term, you may be given the option to select a plan with a new Minimum Term. If you do not select a plan with a new Minimum Term, your Service will automatically convert to a month-to-month Service plan at a monthly fee that may be higher than your current rate until terminated by either party as permitted by this Agreement. If you select a plan with a new Minimum Term, the terms of that plan will apply. In the event you change plans, your monthly rate and Minimum Term may change (depending on the plan you select); otherwise, the terms of this Agreement will remain in effect unless otherwise provided. We reserve the right to terminate the Service (or any part thereof) at any time during the Minimum Term or thereafter in the event we cease to offer the Service generally or to your location. If we cease offering the Service, we will give you at least thirty (30) days advance notice.
  5. Use of the Service.
    1. You agree to use the Service only for non-commercial purposes within the Service Location(s). You may not rebroadcast or transmit the Programming, charge admission for its viewing, or transmit or distribute running accounts of it. You may not take any actions to avoid any security or access controls associated with the Service or Equipment.
    2. You understand and agree that Verizon generally does not have the right to distribute pay-per-view Programming (including Programming such as sporting events) and certain premium video services to businesses. You agree that you shall not exhibit nor assist in the exhibition of any such Programming unless explicitly authorized to do so, in advance and in writing, by Verizon and the applicable program or event distributor. If you request such explicit authorization, you agree to identify yourself as a commercial establishment. You shall not authorize or permit any other person to (i) copy, record, dub, duplicate, alter or make or manufacture any recordings or other reproductions of the Service (or any part thereof); (ii) transmit the Service (or any part thereof) by any television or radio broadcast or by any other means or; (iii) use the Service (or any part thereof) outside of the Service Location(s). You understand and agree that such duplication or reproduction may subject you to criminal penalties under applicable copyright and/or trademark laws. Notwithstanding the foregoing, operation of an authorized FiOS TV digital video recorder, and its intended applications, within the confines of the Service Location shall not be deemed a violation of this Agreement.
    3. You agree not to use, or permit others to use, the Service for any unlawful purpose, including without limitation, violation of the copyright laws through the unlawful use, production, copying, rebroadcast or re-distribution of any Programming distributed as part of the Service. You further agree that your use of the Service is your sole responsibility, at your own risk, and subject to all applicable local, state, and federal laws and regulations. You agree to ensure that all uses by you or by any other person, whether authorized by you or not, comply with all applicable local, state, and federal laws and regulations. As described in more detail in Section 14 below, you agree to indemnify us in the event of any such violation by you or any other person using the Service at the Service Location(s), with or without your permission.
    4. You agree that the Internet is not owned, operated or managed by Verizon and Verizon is not responsible for and has no control over the information or materials accessible via the Internet through use of the Service. You further agree that Verizon does not own or control all of the various facilities and communications lines through which access may be provided, nor does Verizon guarantee access to or through Web sites, servers or other facilities on the Internet, whether or not such facilities are owned or controlled by Verizon.
    5. You understand and agree that not all Programming offered or provided with the Service may be suitable for all viewers, and users of the Service may have access to Programming and information that may be sexually explicit, obscene, offensive, or otherwise unsuitable or objectionable, especially for children under the age of eighteen (18). You further understand and agree that it is your responsibility to impose any viewing restrictions you determine are appropriate to limit viewing and access to potentially objectionable material, and you agree to supervise usage of the Service at the Service Location(s). YOU AGREE THAT WE ARE NOT RESPONSIBLE TO YOU OR ANYONE ELSE VIEWING PROGRAMMING OR INFORMATION PROVIDED ON THE SERVICE FOR ANY CONTENT THAT YOU OR OTHERS MAY DEEM TO BE OBJECTIONABLE FOR ANY REASON AND YOU WAIVE ANY CLAIMS AGAINST US FOR ANY INJURY OR HARM RELATING TO SUCH CONTENT OR THE VIEWING OF PROGRAMMING. IN ADDITION, YOU AGREE THAT YOU ARE SOLELY RESPONSIBLE FOR ANY PURCHASES OR OTHER TRANSACTIONS MADE THROUGH, USING, OR IN CONNECTION WITH THE SERVICE.
  6. Authorized Users; Service Location(s); Refusal of Service.
    1. You acknowledge that you are eighteen (18) years of age or older, that you have the power and the legal authority to enter into this Agreement, and that the information you supply to us is correct and complete. The provision of any false or misleading information shall be deemed by us to constitute a breach of this Agreement. You acknowledge and agree that you are solely responsible for all use of the Service and the manner in which the Service is used by you or anyone who uses the Service, with or without your permission.
    2. You agree to allow us and our representatives the right, at reasonable times, to enter the Service Location(s) for the purpose of installing, maintaining, servicing, inspecting, upgrading and/or removing the Service (including any Equipment).
    3. You acknowledge and agree that you are either an owner of, or legal tenant in, the Service Location(s), and as such have the right to allow us and our representatives to enter and make modifications to the Service Location(s) in connection with the delivery of the Service.
    4. We reserve the right, in our sole discretion, to refuse to provide the Service to any person for any reason at any time, consistent with applicable law.
  7. Personal Data and Privacy Policy. Verizon will treat your personally identifiable information provided to us in accordance with our current FiOS TV Privacy Policy, which is subject to change. A copy of the FiOS TV Privacy Policy is available at www.verizon.com/privacy.
  8. Revisions to These Terms. We reserve the right to change this Agreement at any time. Notification of changes to this Agreement will be sent to you in accordance with Section 15 below. You may cancel your Service at any time if you do not agree to any change in the material terms of this Agreement. By continuing to use the Service after notice of a revision to this Agreement, you accept the revision and agree to abide by it and waive your right to terminate.
  9. Equipment; Maintenance and Ownership of Equipment.
    1. Verizon has no responsibility for the operation, support, maintenance or repair of any equipment, software or services not provided by Verizon that you may elect to use in connection with the Service or the Equipment. Verizon does not warrant or guarantee that the Service will work correctly if you use equipment other than the Equipment provided by Verizon. We will not support or maintain the Service if you use equipment other than the Equipment provided by Verizon and Verizon assumes no responsibility for the operation of the Service if equipment other than the Equipment provided by Verizon is used.
    2. You acknowledge and agree that at all times ownership of the Equipment shall remain with Verizon and that this Agreement allows you to use Equipment only in connection with your receipt and use of the Service. We may, at our option, supply new or reconditioned Equipment to you. We will repair and maintain the Equipment owned by us at our expense, unless such repair or maintenance is made necessary due to misuse, abuse or intentional damage to the Equipment, in which case you will be financially responsible for the repair or replacement of the damaged Equipment. You also agree that the Equipment will not be serviced by anyone other than Verizon employees or its designated agents or representatives. You further agree not to tamper with or otherwise harm the Equipment, and that you will not copy, modify, reverse-compile or reverse-engineer any Equipment, software or firmware provided by Verizon in connection with the Service. Upon termination of the Service or if the occupancy or ownership of the Service Location changes, you are responsible for returning the Equipment owned by Verizon to us in an undamaged condition, subject only to reasonable wear and tear, within thirty (30) days of termination of the Service or upon request by a Verizon representative, whichever occurs first. Failure to return any Equipment owned by Verizon, or returning Equipment in a damaged condition (subject only to reasonable wear and tear) will result in the imposition of an Equipment fee that may be substantial.
    3. In the event that the Equipment owned by Verizon is stolen, you are required to provide us with a copy of the police report to verify that the Equipment was reported stolen. If no report is produced, then you will be held financially responsible for the stolen Equipment.
  10. Termination of Service; Early Termination Fee. You or Verizon may terminate the Service at any time and for any reason. Termination by you will be effective upon your notice to Verizon pursuant to Section 15. Installation, activation or set-up fees paid at the initiation of the Service, if any, are not refundable. AN EARLY TERMINATION FEE IN THE AMOUNT AS SET FORTH IN THE SERVICE PLAN YOU HAVE CHOSEN WILL APPLY IF YOU EXERCISE YOUR RIGHT TO TERMINATE SERVICE BEFORE COMPLETING YOUR MINIMUM TERM. The early termination fee will not apply if you cancel Service within 30 days after Service is installed at the Service Location(s). Termination by Verizon shall be effective upon notice to you by Verizon as set forth in Section 15 below. Upon termination for any reason, you will be responsible for i) payment of all outstanding account balances accrued through the date of termination and ii) a termination fee in the amount as set forth in the Service plan you have chosen. Verizon, in its sole discretion, may refuse to accept your request or application for Service following a termination or suspension of your use of the Service. If your Service is terminated for any reason, you may be required to pay a reconnection fee or additional deposit before the Service is reactivated.
  11. Pricing, Payment and Billing. In consideration for your receipt of the Service and use of any Equipment, you agree to pay us as follows:
    1. Service Fees. Regular monthly rates for the Service are guaranteed for the Minimum Term, subject to the provisions of this Section. After the Minimum Term, you agree to pay the regular monthly Service and Equipment rates then in effect. Regular monthly Service and Equipment charges are billed each month in advance. You agree to pay all applicable charges for the Service and Equipment by the due date set forth in your monthly invoice. After the Minimum Term, rates may be changed by us at any time, subject to prior notice as required by applicable law. If notice is given, it will be provided as set forth in Section 15 below. Your continued use of the Service constitutes your acceptance of any change in rates. Your monthly invoice will also contain certain other charges (including, without limitation, taxes and other governmental fees and charges such as franchise fees, account activation and installation charges, surcharges, reactivation fees, customized set-up fees, interest on past-due balances, returned-payment fees and other nonrecurring charges) and you agree to pay such other charges by the due date set forth in your invoice. The waiver of any fees or charges lies solely in the discretion of Verizon.
    2. Third-Party Charges. You acknowledge and agree that you may incur charges with third parties that are separate and apart from the Service Fees charged by us. These may include charges resulting from accessing online services or purchasing products and services through interactive options available through the Service. You are solely responsible for all charges payable to third parties, including all applicable taxes. In addition, you are solely responsible for protecting the security of credit card and other personal information provided to others in connection with such transactions.
    3. Late Fees. If we do not receive your full and complete payment by the due date, we may charge you a late fee on the unpaid balance and may also terminate or suspend your Service. In the event Verizon utilizes a collection agency or resorts to legal action to recover monies due, you agree to reimburse us for all expenses incurred to recover such monies, including reasonable attorneys' fees and costs.
    4. Customer Deposits. We may require that you provide us with a refundable deposit ("Customer Deposit") prior to or upon the activation or reactivation of the Service. We may also require an additional Customer Deposit after activation of the Service if you fail to pay any amounts when due. We may apply the Customer Deposit against any unpaid amounts at any time. Within ninety (90) days of termination of Service, we shall return a sum equal to the Customer Deposit, without interest unless otherwise required by law, minus any amounts due on your account including, without limitation, any amounts owed to us for unreturned or damaged Equipment.
    5. Questions About Your Monthly Invoice. Subject to applicable law, if you intend to dispute a charge on your invoice, you must contact Verizon within 60 days of the date you receive the statement in question. UNDISPUTED PORTIONS OF THE STATEMENT MUST BE PAID BY THE DUE DATE TO AVOID A LATE FEE AND POSSIBLE INTERRUPTION OR DEACTIVATION OF THE SERVICE.
    6. Payments. Except as otherwise permitted under applicable law, you agree that you will pay your statements by check, credit or debit card, electronic funds transfer payments or such other payment method as Verizon may designate. The outstanding balance is due in full each month.
    7. Consents Regarding Credit. In order to establish an account with, and obtain the Service from us, you hereby authorize Verizon or its affiliates to obtain a report from a consumer-credit agency and to exchange information with others in connection with determining your creditworthiness. If you are delinquent in any payment to us, you also authorize us to report any late payment or nonpayment to consumer credit reporting agencies.
    8. Billing and Paperless Billing Program. Verizon or its agent will bill you directly, or bill your credit card or your local Verizon telephone bill (telephone billing available in selected areas only), as you request and as approved by Verizon. IF YOU ELECT TO BE BILLED FOR YOUR SERVICE ON YOUR VERIZON PHONE BILL, BY USING THE SERVICES YOU AGREE TO HAVE VERIZON CHARGES INCLUDED ON YOUR PHONE BILL. IF YOU SUBSCRIBE TO A BUNDLED SERVICE PLAN, THEN ALL OF THE SERVICES INCLUDED IN THE BUNDLED SERVICE PLAN MUST BE BILLED ON YOUR VERIZON PHONE BILL. If you cancel any component of a Bundled Services plan, the monthly charges for the remaining services on your account will automatically convert to the applicable existing, non-discounted month-to-month service rate. You may only take advantage of one promotional pricing offer during any consecutive twelve-month period. Eligibility for promotional offers may be contingent upon payment of all outstanding Verizon charges. If you enroll in Verizon’s Paperless Billing program, you agree to view and pay your bill electronically each month and to promptly update your e-mail address with Verizon if it changes. You will no longer receive a paper bill. Instead, each month you will receive an e-mail notifying you that your bill is available online for viewing and payment at verizon.com. You must continue to pay your paper bill until you receive your first e-mail notification that your bill is available online. If your electronic payment is rejected for any reason, Verizon may charge a return item fee (where permissible), cancel your enrollment in the Paperless Billing program and resume sending you paper bills.
  12. Limitations on Verizon's Responsibility.
    1. Service Interruptions. The Service may be interrupted from time to time for a variety of reasons, and Verizon does not represent or warrant that the Service or the Equipment will be available or perform in a manner that meets your needs. We shall not be liable for any inconvenience, loss, liability or damage resulting from any preemption, loss or interruption of the Service, directly or indirectly caused by or resulting from, any circumstances, including, without limitation, causes attributable to you or your property, inability to obtain access to the Service Location(s), failure of a communications satellite or our network, inability to access or interruptions in accessing Programming, loss of use of poles or other utility facilities, strike, labor dispute, riot or insurrection, war, explosion, act of terrorism, malicious mischief, fire, flood, lightning, earthquake, hurricane, wind, ice, extreme weather conditions or other acts of God, failure or reduction of power, or any court order, law, act or order of government restricting or prohibiting the operation or delivery of the Service. You may be entitled, upon request; to a pro-rata credit for an interruption of the Service exceeding twenty-four consecutive hours after such interruption is reported to us, or such other period as may be specifically provided by law. In order to qualify for this credit, you must promptly report the outage to us. THIS WILL BE YOUR SOLE REMEDY IN SUCH CASES AND YOU EXPRESSLY ASSUME ALL RISK AND RESPONSIBILITY FOR USE OF THE SERVICE.
    2. Disclaimers. EXCEPT AS EXPRESSLY PROVIDED HEREIN, WE MAKE NO WARRANTY OR REPRESENTATION, EITHER EXPRESS OR IMPLIED, REGARDING THE SERVICE (INCLUDING THE EQUIPMENT). ALL SUCH WARRANTIES OR REPRESENTATIONS, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT, ARE DISCLAIMED. NO ADVICE OR INFORMATION GIVEN BY VERIZON OR ITS REPRESENTATIVES SHALL CREATE A WARRANTY, AND USE OF VERIZON TECHNICAL SUPPORT IS AT YOUR OWN RISK AND IS NOT WARRANTED.
    3. Limitations of Liability. (i) IN NO EVENT SHALL VERIZON COMMUNICATIONS INC., VERIZONONLINE LLC. OR ANY VERIZON AFFILIATES (OR THEIR OFFICERS, DIRECTORS, EMPLOYEES, PARENT, OR SUBSIDIARIES) (COLLECTIVELY THE "VERIZON PARTIES"), OR VERIZON'S THIRD PARTY LICENSORS, PROVIDERS OR SUPPLIERS, BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL OR PUNITIVE DAMAGES OR LOSSES ARISING OUT OF THE EQUIPMENT OR THE SERVICE, WHETHER BASED ON NEGLIGENCE, CONTRACT OR OTHERWISE, REGARDLESS OF THE TYPE OF CLAIM OR THE NATURE OF THE CAUSE OF ACTION, EVEN IF VERIZON HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH CLAIM OR DAMAGES. REGARDLESS OF THE CAUSE, THE TOTAL LIABILITY OF THE VERIZON PARTIES, OR OUR THIRD-PARTY LICENSORS, PROVIDERS OR SUPPLIERS, FOR ALL CATEGORIES OF DAMAGES OR LOSSES TO YOU AND ANY OTHER PERSONS RECEIVING OUR SERVICE, WILL IN NO EVENT EXCEED A PRO-RATA CREDIT FOR THE MONTHLY FEES (EXCLUDING ALL NONRECURRING CHARGES, REGULATORY FEES, SURCHARGES, FEES AND TAXES) YOU HAVE PAID TO VERIZON FOR THE SERVICE DURING THE SIX (6) MONTH PERIOD PRIOR TO WHEN SUCH CLAIM AROSE, WHICH SHALL BE YOUR SOLE AND EXCLUSIVE REMEDY REGARDLESS OF THE TYPE OF CLAIM OR NATURE OF THE CAUSE OF ACTION. THE FOREGOING LIMITATIONS SHALL APPLY TO THE FULL EXTENT PERMITTED BY LAW, AND ARE NOT INTENDED TO ASSERT ANY LIMITATIONS OR DEFENSES WHICH ARE PROHIBITED BY LAW. (ii) ANY RIGHTS OR LIMITS STATED HEREIN ARE THE MAXIMUM FOR WHICH THE VERIZON PARTIES OR VERIZON'S THIRD-PARTY LICENSORS, PROVIDERS OR SUPPLIERS, ARE COLLECTIVELY RESPONSIBLE. (iii) THE REMEDIES EXPRESSLY SET FORTH IN THIS AGREEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES. YOU MAY HAVE ADDITIONAL RIGHTS UNDER CERTAIN LAWS (SUCH AS CONSUMER LAWS AND THE LAWS OF YOUR STATE), WHICH DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY, OUR EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU.
  13. Resolution of Disputes.
    1. The parties desire to resolve disputes arising out of this Agreement without litigation. Accordingly, except for action seeking a temporary restraining order or injunction related to the purposes of this Agreement, or suit to compel compliance with this dispute-resolution process, which the parties agree may be filed only in a court located in Fairfax County, Virginia, the parties agree to use the following alternative dispute resolution procedure as their sole remedy with respect to any controversy or claim arising out of or relating to this Agreement or its breach. The parties further agree that this Agreement does not permit a class arbitration, even if the procedures or rules of the American Arbitration Association (or other dispute-resolution organization or body) would otherwise permit it.
    2. At the written request of a party, each party will appoint a knowledgeable, responsible representative to meet and negotiate in good faith to resolve any dispute arising under this Agreement. The parties intend that these negotiations be conducted by non-lawyer, business representatives. The location, format, frequency, duration, and conclusion of these discussions shall be left to the discretion of the representatives. Upon agreement, representatives may mutually agree to utilize other alternative dispute resolution procedures such as mediation to assist in the negotiations. Discussions and correspondence among the representatives for purposes of these negotiations shall be treated as confidential information developed for purposes of settlement, exempt from discovery and production, which shall not be admissible in the arbitration described below or in any lawsuit without the concurrence of all parties. Documents identified in or provided with such communications that are not prepared for purposes of the negotiations are not so exempted and may, if otherwise admissible, be admitted in evidence in the arbitration or lawsuit.
    3. If the negotiations do not resolve the dispute within sixty (60) calendar days of the initial written request, and the amount in controversy exceeds five thousand dollars ($5,000.00) or the jurisdictional limit for small claims court in the jurisdiction in which service is provided (whichever is less), the dispute shall be submitted to binding arbitration by a single arbitrator pursuant to the Commercial Arbitration Rules of the American Arbitration Association. A party may demand such arbitration in accordance with the procedures set out in those rules. Discovery shall be controlled by the arbitrator and shall be permitted to the extent set out in this section. Each party may submit in writing to a party, and that party shall so respond, to a maximum of any combination of twenty-five (25) (none of which may have subparts) of the following: interrogatories, demands to produce documents and requests for admission. Each party is also entitled to take the oral deposition of one (1) individual representing another party. Additional discovery may be permitted upon mutual agreement of the parties. The arbitration hearing shall be commenced within sixty (60) calendar days of the demand for arbitration. The arbitration shall be held in Fairfax County of the Commonwealth of Virginia. The arbitrator shall control the scheduling so as to process the matter expeditiously. The parties may submit written briefs. The arbitrator shall rule on the dispute by issuing a written opinion within thirty (30) calendar days after the close of hearings. The times specified in this section may be changed upon mutual agreement of the parties or by the arbitrator upon a showing of good cause. Judgment upon the award rendered by the arbitrator may be entered in any court having jurisdiction.
    4. If the negotiations do not resolve the dispute within sixty (60) calendar days of the initial written request, and the amount in controversy does not exceed five thousand dollars ($5,000.00) or the jurisdictional limit for small-claims court in the jurisdiction in which service is provided (whichever is less), the dispute may be submitted to small-claims court in the jurisdiction in which service is provided for resolution in accordance with its rules and procedures.
    5. Each party shall bear its own costs of these procedures. A party seeking discovery shall reimburse the responding party the costs of production of documents (to include reasonable search time and reproduction costs). The parties shall equally split the fees of the arbitration and the arbitrator.
  14. Indemnification. You agree to defend, indemnify and hold harmless Verizon for any damages, costs, liabilities and attorney's fees we incur from any claim arising from your use of the Service, or the use of your Service by others (whether or not such use is authorized by you), including without limitation, breach of any provision herein, violation of applicable laws by you or anyone at the Service Location(s) using the Service, including, without limitation, infringement of copyrights or other proprietary rights, the unauthorized commercial exhibition of the Service and negligent acts, errors or omissions by you or anyone at your Service Location(s). In such event, you agree to conduct the defense and have control of the litigation and settlement, if any. However, you agree not to acquiesce to any judgment or enter into any settlement that adversely affects our rights or interests without Verizon's prior written consent. We agree to give you prompt notice of all claims and to cooperate in defending against the claim.
  15. Notices. Notices required under this Agreement shall be provided by you by contacting us as via the methods set forth in your monthly invoice or at www.verizon.com. Notices by Verizon to you shall be deemed given: (a) when sent by email to your last-known email address according to our records; (b) when delivered over the cable system; (c) when deposited in the United States mail addressed to you at the Service Location, including mailed notices that may also be included in our billing statements to you; or (d) when hand-delivered to the Service Location.
  16. General Provisions.
    1. Survival. All obligations of the parties under this Agreement, which, by their nature, would continue beyond the termination of the Service, including without limitation, those related to limitation of liability and indemnification, shall survive such termination.
    2. Publicity. You shall not use any trademark, trade name, trade dress or any name, picture or logo which is commonly identified with Verizon or its affiliates, or from which any association with Verizon or its affiliates may be inferred or implied, in any manner without the prior written permission of Verizon.
    3. Assignment. You agree not to assign or otherwise transfer this Agreement in whole or in part, including your rights or obligations under them. Any attempt to do so shall be invalid. Furthermore, you agree to notify us of any changes of ownership of, or occupancy in, the Service Location(s) immediately upon such transfer of ownership or change in occupancy. We may assign all or any part of this Agreement for any purpose without notice to you and you agree to make all subsequent payments as directed in your billing statement unless notified otherwise. You hereby consent to such assignment.
    4. Applicable Law. You and Verizon agree that the substantive laws of the state and local area in which the Service Location is located (the "Service Jurisdiction"), without reference to its principles of conflicts of laws, will be applied to govern, construe and enforce all of the rights and duties of the parties arising from or relating in any way to the subject matter of this Agreement. EXCEPT AS EXPRESSLY SET FORTH IN SECTION 13 OF THIS AGREEMENT, YOU AND VERIZON CONSENT TO THE EXCLUSIVE PERSONAL JURISDICTION OF AND VENUE IN A COURT LOCATED IN THE SERVICE JURISDICTION FOR ANY SUITS OR CAUSES OF ACTION CONNECTED IN ANY WAY, DIRECTLY OR INDIRECTLY, TO THE SUBJECT MATTER OF THIS AGREEMENT OR TO THE SERVICE. Except as otherwise required by law, including Service Jurisdiction laws relating to consumer transactions, any cause of action or claim you may have with respect to the Service must be commenced within one (1) year after the claim or cause of action arises or such claim or cause of action is barred.
    5. Waiver. Verizon's failure at any time to insist upon strict compliance with any of the provisions of this Agreement in any instance shall not be construed to be a waiver of such terms in the future. If any provision of this Agreement is determined to be invalid, illegal or unenforceable, the remaining provisions of this Agreement shall remain in full force, and the unenforceable portion shall be construed as nearly as possible to reflect the original intentions of the parties.
    6. Entire Agreement. This Agreement, including any policies or materials that are fully incorporated into this Agreement by reference, constitute the entire agreement between you and Verizon with respect to the subject matter hereto and supersede any and all prior or contemporaneous agreements whether written or oral. Any changes by you to this Agreement, or any additional or different terms in your purchase or work order, acknowledgements or other documents, written or electronic, are void. No salesperson, technician or other representative is authorized to supplement or change the terms of this Agreement. In no event shall this Agreement or any other agreement with us be modified orally.

    Exhibit A – Verizon Affiliates

    Location VERIZON AFFILIATE
    PROVIDING VIDEO
    SERVICE
    VERIZON AFFILIATE
    PROVIDING EQUIPMENT
    California Verizon California Inc. Verizon Online LLC
    Florida Verizon Florida LLC Verizon Online LLC
    Delaware Verizon Delaware LLC Verizon Online LLC
    Maryland Verizon Maryland LLC Verizon Online - Maryland LLC
    Massachusetts Verizon New England Inc. Verizon Online LLC
    New York Verizon New York Inc. Verizon Online LLC
    Pennsylvania Verizon Pennsylvania Inc. Verizon Online Pennsylvania Partnership
    Rhode Island Verizon New England Inc. Verizon Online LLC
    Texas GTE Southwest Incorporated Verizon Online LLC
    Virginia (with exception) Verizon Virginia Inc. Verizon Online LLC
    Dumfries, Chesapeake, City of Manassas, City of Manassas Park, Occoquan,
    Stafford Co. Quantico
    and Prince Williams County, VA
    Verizon South Inc Verizon Online LLC
Version 4

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