Installation Team Q&A: How to Optimize Your Office Tech
Installation Team answers some of the tech questions most commonly
Wi-Fi seems slower and
less stable than usual. How can I make it better?
A: There are
several fixes we
can try. Before we do, go ahead and take the Speed Test to
see where your speeds currently stand. That way you'll be able to see
Q: Why is
the Internet slow
on my computer, but fast on everyone else's in my office?
- Try the
simple fix first: rebooting your router. This
actually works about
90% of the time. One, unplug your router's power cable from the unit.
one minute. Three, plug it back in to the unit. That's it! If that
work, move on to the other options
and run the FiOS Speed Optimizer. The
Speed Optimizer will help you maximize your speed by reconfiguring your
Internet settings to receive data at faster rates.
- Get more
could be a lack of bandwidth, or too many devices on one network for
you purchased. Consider upgrading your plan
to increase your Mbps.
A: Your system may need updating. Have you
ever skipped an update? Or have you
ever relied on the computer to update automatically? Outdated hardware,
programs, and operating systems can impact your computer's performance.
Sometimes you also need to verify that those updates happened
last thing: see how many programs are running simultaneously on your
This can bog down your processing power, and slow things down. Close
out or quit
any programs you aren't currently using.
anti-spyware, and firewall
older than 5 years
browsers (and any extensions or add-ons)
Q: Part of my office doesn't have a
good Wi-Fi signal—what can I do about that?
A: If speed
isn't a problem, then your router may the culprit.
Q: My FiOS
box beeps every
now and then. What's wrong and how do I fix it?
A: That box
is called the
Verizon Optical Network Terminal, or ONT for short. If you were to lose
this box keeps your phone service up and running for up to 8 hours. The
noise indicates that the battery needs to be replaced. You should also
"Replace Battery" light lit up on the actual unit.
replace the battery, look at your options for replacing it here, and
then follow the QuickGuide that
shows you how to replace it.
- Check your
router's location. Confirm
that your router is in the best
possible spot in your office. Most of the time that spot is dead
center, but it
really depends on your space. Take a survey of all Internet-enabled
your space. Maybe they're all clustered together on one side of the
and your dead-center router is actually on the edge of that area.
could fix everything.
your router. This
change could result in better performance,
speed, and range. If you've had the same routers for several years, it
time for an upgrade. Some older routers just can't handle today's
If you suspect this to be the problem, and you have FiOS at your
upgrading to a faster router, like the new
FiOS Quantum Gateway router. Verizon
High Speed Internet users should consider the Wireless
N 4-Port HSI Gateway.
adding a Wi-Fi signal booster. If you
exceptionally large space, this may be the best option for your office.
looks like an extra-long antenna. Good boosters can increase your
and keep your performance up to par. Take a look at some of the equipment options here
Q: Right now I can only print from my
desktop or laptop—is it possible to print from my mobile device?
A: On Apple devices, this is possible
through a feature called AirPrint. It just requires some extra
First, confirm that your printer is Wi-Fi enabled and connected. (You
connect your device to the printer with a cable, but that defeats the
having a wireless device.) Now all you have to do is set up your mobile
to print wirelessly. We show you how to do this step-by-step.
other types of devices, like Android or Windows phones, there are many
that could help you print wirelessly. One good option is Google
Cloud Print. Cloud
Print also lets you print on the go, from just about anywhere you have
Internet connection. The setup instructions are available on the Cloud
For much more tech advice, check out the
Verizon Support area.
For more in-depth assistance or help diagnosing particular problems,
Contact Us. We will be more than happy to help get your business back
up to speed!
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