Installation Team Q&A: How to Optimize Your Office Tech

Installation Team Q&A: How to Optimize Your Office Tech

Our Installation Team answers some of the tech questions most commonly asked by Small Businesses.

Q: My Wi-Fi seems slower and less stable than usual. How can I make it better?

A: There are several fixes we can try. Before we do, go ahead and take the Speed Test to see where your speeds currently stand. That way you'll be able to see if it improves.

  1. Try the simple fix first: rebooting your router. This actually works about 90% of the time. One, unplug your router's power cable from the unit. Two, wait one minute. Three, plug it back in to the unit. That's it! If that doesn't work, move on to the other options below.

  2. Download and run the FiOS Speed Optimizer. The Speed Optimizer will help you maximize your speed by reconfiguring your Internet settings to receive data at faster rates.

  3. Get more bandwidth. The underlying problem could be a lack of bandwidth, or too many devices on one network for the speed you purchased. Consider upgrading your plan to increase your Mbps.
Q: Why is the Internet slow on my computer, but fast on everyone else's in my office?

A: Your system may need updating. Have you ever skipped an update? Or have you ever relied on the computer to update automatically? Outdated hardware, programs, and operating systems can impact your computer's performance. Sometimes you also need to verify that those updates happened successfully.

Here's what you should consider updating:
  •  Anti-virus, anti-spyware, and firewall software
  •  Computers older than 5 years
  •  Web browsers (and any extensions or add-ons)

One last thing: see how many programs are running simultaneously on your computer. This can bog down your processing power, and slow things down. Close out or quit any programs you aren't currently using.

Q: Part of my office doesn't have a good Wi-Fi signal—what can I do about that?

A: If speed or performance isn't a problem, then your router may the culprit.

  1. Check your router's location. Confirm that your router is in the best possible spot in your office. Most of the time that spot is dead center, but it really depends on your space. Take a survey of all Internet-enabled devices in your space. Maybe they're all clustered together on one side of the building, and your dead-center router is actually on the edge of that area. Moving it could fix everything.

  2. Upgrade your router. This change could result in better performance, speed, and range. If you've had the same routers for several years, it could be time for an upgrade. Some older routers just can't handle today's faster speeds... If you suspect this to be the problem, and you have FiOS at your office, consider upgrading to a faster router, like the new FiOS Quantum Gateway routerVerizon High Speed Internet users should consider the Wireless N 4-Port HSI Gateway.

  3. Consider adding a Wi-Fi signal booster. If you have an exceptionally large space, this may be the best option for your office. It looks like an extra-long antenna. Good boosters can increase your overall range and keep your performance up to par. Take a look at some of the equipment options here .

Q: My FiOS box beeps every now and then. What's wrong and how do I fix it?

A: That box is called the Verizon Optical Network Terminal, or ONT for short. If you were to lose power, this box keeps your phone service up and running for up to 8 hours. The beeping noise indicates that the battery needs to be replaced. You should also see the "Replace Battery" light lit up on the actual unit.

To replace the battery, look at your options for replacing it here, and then follow the QuickGuide that shows you how to replace it.

Q: Right now I can only print from my desktop or laptop—is it possible to print from my mobile device?

A: On Apple devices, this is possible through a feature called AirPrint. It just requires some extra setup. First, confirm that your printer is Wi-Fi enabled and connected. (You could connect your device to the printer with a cable, but that defeats the point of having a wireless device.) Now all you have to do is set up your mobile devices to print wirelessly. We show you how to do this step-by-step.

On other types of devices, like Android or Windows phones, there are many apps that could help you print wirelessly. One good option is Google Cloud PrintCloud Print also lets you print on the go, from just about anywhere you have an Internet connection. The setup instructions are available on the Cloud Print site.

For much more tech advice, check out the Verizon Support area.

For more in-depth assistance or help diagnosing particular problems, Contact Us. We will be more than happy to help get your business back up to speed! 

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